topic Re: Top Cashback Claim order number and gift voucher in Billing

Top Cashback Claim order number and gift voucher

krisos81 — Mon, 30 Jan 2023 11:10:45 GMT

Hi, I signed up to TalkTalk via TCB 2 months ago using the Cyber Monday compare broadband offer for £92 cashback and a £150 gift voucher.

My purchase hasn't tracked for the gift voucher or TCB (I did take a screenshot) and I need the order number to send to Top Cashback. Can you provide it please as I don't have an order number in any of the TalkTalk emails. Also when will the £150 gift voucher be sent?

Thanks

Re: Top Cashback Claim order number and gift voucher

Arne-TalkTalk — Wed, 01 Feb 2023 13:44:36 GMT

Hi @krisos81

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Top Cashback Claim order number and gift voucher

krisos81 — Mon, 06 Feb 2023 21:14:21 GMT

Hi, could you PM me again please? I answered the questions last time but didn't get a reply.

Re: Top Cashback Claim order number and gift voucher

Arne-TalkTalk — Tue, 07 Feb 2023 10:52:03 GMT

I have PM'd you

Re: Top Cashback Claim order number and gift voucher

krisos81 — Fri, 10 Feb 2023 18:37:51 GMT

Hi I answered the questions again but have again not had a reply.

Re: Top Cashback Claim order number and gift voucher

Gliwmaeden2 — Fri, 10 Feb 2023 21:04:22 GMT

Staff will be back after the weekend, @krisos81.

I'll make sure that this is drawn to their attention.

It can sometimes take several weeks to get these cashback issues resolved.

Re: Top Cashback Claim order number and gift voucher

Arne-TalkTalk — Mon, 13 Feb 2023 10:51:15 GMT

Hi @krisos81

I have pm'd you the reference and I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards