topic Re: Amazon voucher in Billing

Amazon voucher

kapi2103 — Sun, 12 Feb 2023 19:28:57 GMT

Hi,

I have purchased talk talk in January and have not received 100 pound Amazon voucher yet.

I have seen many posts with similar question.

Please advise from your side by when that can be sent.

#amazon-voucher

Re: Amazon voucher

ferguson — Sun, 12 Feb 2023 19:36:31 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Amazon voucher

Arne-TalkTalk — Mon, 13 Feb 2023 10:38:21 GMT

Hi @kapi2103

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Amazon voucher

kapi2103 — Mon, 13 Feb 2023 16:05:05 GMT

Hi,

Thanks for coming back.

I have updated the telephone number in profile.

Regards,

Kapil

Re: Amazon voucher

Arne-TalkTalk — Tue, 14 Feb 2023 11:57:25 GMT

Hi kapi2103

I need your landline number or account number, i cant locate an account with the mobile number you have added.

Thank you.

Re: Amazon voucher

kapi2103 — Tue, 14 Feb 2023 13:03:41 GMT

Hi,

This is now updated correctly. I added mobile number previously.

Now, account number and mobile is added.

Re: Amazon voucher

Gliwmaeden2 — Tue, 14 Feb 2023 13:06:42 GMT

The account number is sufficient, @kapi2103.

Staff also use the landline number to identify accounts - the mobile number is only relevant for Talktalk technical support if there's a problem with your service and you cannot otherwise be reached.

On the forum, all support is online on this thread, unless the staff need to communicate by Private Message.

Re: Amazon voucher

Arne-TalkTalk — Tue, 14 Feb 2023 14:35:46 GMT

Thank you @kapi2103

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: Amazon voucher

kapi2103 — Tue, 14 Feb 2023 15:22:51 GMT

Thanks for the answer and followup.

Will wait for the response.

Re: Amazon voucher

kapi2103 — Sun, 19 Feb 2023 21:59:48 GMT

Hi Team,

Can you please confirm by when this will be available?

Re: Amazon voucher

ferguson — Sun, 19 Feb 2023 22:14:13 GMT

Give Arne a bit more time, he has said he will check and follow up.

Re: Amazon voucher

Arne-TalkTalk — Mon, 20 Feb 2023 09:35:27 GMT

Hi kapi2103

We are still waiting for Giftcloud's response.