topic Re: Auto compensation not received in Billing

Auto compensation not received

robvrs — Fri, 17 Feb 2023 05:53:25 GMT

I was given a go live date of 29/12/2022 but my service didn't go live until 17/01/2023.

I Was informed by the complaints team that I would receive auto compensation 30 days after I go live. This hasn't happened,.

Could someone look into this please?

Thanks.

Arne-TalkTalk — Fri, 17 Feb 2023 07:45:22 GMT

Hi robvrs.

A credit has been applied to your account.

Your can see this in My Account.

robvrs — Fri, 17 Feb 2023 07:55:56 GMT

No it hasn't, the credits you can see in there are redress for the complaint I had and not the auto compensation.

Arne-TalkTalk — Fri, 17 Feb 2023 08:31:51 GMT

Hi robvrs

I can see a pending credit, so I will ask the Auto compensation team to approve this.

Regards

robvrs — Tue, 21 Feb 2023 18:03:29 GMT

Nothing showing in my online account, not received any email or sms confirmation.

Is there timescale for the auto compensation team to approve?

Arne-TalkTalk — Wed, 22 Feb 2023 12:07:20 GMT

Im not sure what the timescales are, but will ask for an update.

robvrs — Tue, 07 Mar 2023 20:24:56 GMT

Still waiting for the promised auto compensation.

I'll give it until the end of the week, but it seems the only way to get anything done is via another complaint.

Arne-TalkTalk — Wed, 08 Mar 2023 10:05:50 GMT

I'll raise it again, it is still pending authorization