topic Re: Can't use Existing customer offers & upgrades tab in Billing

Can't use Existing customer offers & upgrades tab

Manc123 — Wed, 15 Feb 2023 14:46:33 GMT

Hi anyone know why when i click on

Existing customer offers & upgrades

I get the message

We're very sorry, there is an order in progress. At this time you will not be able to view offers until the order is complete

It has been like this for well over 2 years and never changed, hence i did not know about the availability of ultrafast fibre, except by accident. Even when I was in the middle of a contract it still says this. I have contacted CS and they said would solve numerous times, with no luck

Thanks

Re: Can't use Existing customer offers & upgrades tab

ferguson — Wed, 15 Feb 2023 14:53:25 GMT

To be honest you're not missing much. This looks an issue with My Account so I have moved it to the Billing section for you.

Re: Can't use Existing customer offers & upgrades tab

Arne-TalkTalk — Thu, 16 Feb 2023 11:50:12 GMT

Hi @Manc123

Thanks for your post.

Can you check the landline number you have in your profile, its not finding any accounts.

Thank you

Re: Can't use Existing customer offers & upgrades tab

Manc123 — Thu, 16 Feb 2023 15:48:40 GMT

Hi I have updated the landline number

Re: Can't use Existing customer offers & upgrades tab

Arne-TalkTalk — Fri, 17 Feb 2023 10:31:40 GMT

The only other orders were the orders for full fibre which had failed (as per your other thread) once we sort out the issue with ordering full fibre, if the message is still showing we can log this to the my account team to fix.

Re: Can't use Existing customer offers & upgrades tab

patricia1945 — Sat, 12 Oct 2024 08:38:36 GMT

what is still outstanding

Re: Can't use Existing customer offers & upgrades tab

Gliwmaeden2 — Sat, 12 Oct 2024 10:12:05 GMT

@patricia1945, if you need support, please return to the message board and click on start a topic to begin your own thread.

Give it a clear subject heading and describe the issue.

Put personal information details in the profile area of the forum - do not post account number etc in the thread but go via your avatar, settings.....etc.