topic Re: Home phone number has been used by scammers using my number. Will I have to pay for their calls? in Billing

Home phone number has been used by scammers using my number. Will I have to pay for their calls?

Christine12 — Mon, 20 Feb 2023 16:35:32 GMT

People have let me know my home phone number has been used by people demanding money - it has been spoofed. What can I do? Will I have to pay for those calls?

Re: Home phone number has been used by scammers using my number. Will I have to pay for their calls?

Gliwmaeden2 — Mon, 20 Feb 2023 17:05:00 GMT

Add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @Christine12.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

I'll move this to the billing section for staff to check what is going on.

However if the number is spoofed, it's not the same as the call being made using your landline.

Check back later in the week for a response from staff.

Re: Home phone number has been used by scammers using my number. Will I have to pay for their calls?

Arne-TalkTalk — Tue, 21 Feb 2023 12:18:07 GMT

Hi @Christine12

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regard