topic Re: help with contract. in Billing

help with contract.

Nicknewark — Mon, 20 Feb 2023 16:15:42 GMT

Hi, I’m looking to move my mum over to BT, her current contract ends on 4th March 2023. When can I initiate the move with BT, do I need to wait until that date, or as I’m within a month can I do it now without penalty. Thanks

Re: help with contract.

Divsec — Tue, 21 Feb 2023 08:43:39 GMT

Hi @Nicknewark https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 should give you all the answers.

Re: help with contract.

Arne-TalkTalk — Tue, 21 Feb 2023 10:33:50 GMT

Hi Nicknewark

If your mum is within the last 30 days of the contract BT can request the line now.

Sorry that she is leaving us.

Re: help with contract.

Nicknewark — Tue, 21 Feb 2023 11:26:55 GMT

@Arne-TalkTalk Thanks for the quick response, so that would be penalty free. Will TalkTalk send the packaging for the box and router to be sent back?

Re: help with contract.

Arne-TalkTalk — Tue, 21 Feb 2023 12:34:14 GMT

There is no cancellation fee in the last 30 days, once the transfer request is received a returns bag will be sent.

Re: help with contract.

Nicknewark — Tue, 21 Feb 2023 17:42:55 GMT

Thanks for the help and advice, it’s appreciated.