topic Re: Supur safe boost in Billing

Supur safe boost

dave10 — Wed, 22 Feb 2023 06:44:36 GMT

I have just renewed my contract to Fibre 65 + calls and elected to continue the super safe boost.

I see that I am being charged £4 per month for the boost but the chat transcript states - Your SuperSafe Boost will be charged at £2 per month for the first 18 months. After that, it will revert to the standard price of £4 per month.

Could you please clarify this for me?

Re: Supur safe boost

Arne-TalkTalk — Wed, 22 Feb 2023 10:00:50 GMT

Hi dave10

Can you PM me the chat transcript, the notes on your account show supersafe is £4.

Thank you.

Re: Supur safe boost

dave10 — Wed, 22 Feb 2023 10:40:07 GMT

Presume PM is Private Message. Sorry to ask but how do I do that please?

Re: Supur safe boost

dave10 — Wed, 22 Feb 2023 10:48:27 GMT

Have sent PM. Hope I have done it correctly.

Re: Supur safe boost

Arne-TalkTalk — Wed, 22 Feb 2023 12:10:26 GMT

Ive got it, you did send it to Ady, but its ok I will try and sort this out .

Re: Supur safe boost

Arne-TalkTalk — Wed, 22 Feb 2023 12:22:03 GMT

All done , I've taken £2 off this latest bill aswell.

Regards.

Re: Supur safe boost

dave10 — Wed, 22 Feb 2023 12:31:57 GMT

Many thanks Arne. Well done!

Re: Supur safe boost

Arne-TalkTalk — Wed, 22 Feb 2023 12:55:22 GMT

No problem.