topic Re: ORDER CANCELLED VIA PHONE CALL AND LIVE CHAT, NO EMAIL CONFIRMATION in Billing

ORDER CANCELLED VIA PHONE CALL AND LIVE CHAT, NO EMAIL CONFIRMATION

GHough — Mon, 27 Feb 2023 00:27:30 GMT

I have spoken with approximately 10 people about cancelling a fiber order and have been waiting on an email to confirm that the order is in fact cancelled. Is it possible someone can look into this and confirm that the order is cancelled and get that over to me in an email please?

Re: ORDER CANCELLED VIA PHONE CALL AND LIVE CHAT, NO EMAIL CONFIRMATION

Gliwmaeden2 — Mon, 27 Feb 2023 08:32:54 GMT

Moving this to the billing section, @GHough.

Re: ORDER CANCELLED VIA PHONE CALL AND LIVE CHAT, NO EMAIL CONFIRMATION

Arne-TalkTalk — Tue, 28 Feb 2023 12:33:51 GMT

Hi GHough

The service does appear to be cancelled, you have a complaint open, and a complaint manager has since confirmed the order has been cancelled notes also advise an email has been issued.

Regards