topic Re: Switched to BT on 17/1/23 and still being charged. in Billing

Switched to BT on 17/1/23 and still being charged.

Dc12345 — Tue, 28 Feb 2023 10:51:39 GMT

Hello,

I switched from TalkTalk to BT on 17/1/23 and i've noticed that I'm still being charged.

Could someome kindly look into this please as I was under the impression the cancellation should have been done automatically.

Thanks.

Re: Switched to BT on 17/1/23 and still being charged.

Skynet_TX — Tue, 28 Feb 2023 19:41:12 GMT

Hi @Dc12345,

I'll move your topic over to the 'Billing' board.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

Your name
Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR add your account number to the ‘private notes’ section if you have Full Fibre with no landline
An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: Switched to BT on 17/1/23 and still being charged.

Dc12345 — Tue, 28 Feb 2023 20:21:37 GMT

Hello @Skynet_TX

Thanks for the reply. I've added the details to my profile so hopefully they'll be in touch soon.

Thanks.

Re: Switched to BT on 17/1/23 and still being charged.

Arne-TalkTalk — Fri, 03 Mar 2023 09:05:18 GMT

Hi Dc12345

Did BT give you a new number? they havnt contacted us to take the number so the account has remained open, best option would be to call the loyalty team on 03451720088 They will be able to place the cancellation.

Sorry for any inconvenience caused