topic Re: Cancelling Unlimited UK calls & TV in Billing

Cancelling Unlimited UK calls & TV

FWPhil — Sat, 25 Feb 2023 13:28:32 GMT

I would like to cancel both of these charges as I do not need either.

In My account, Talk Talk directs me to pages where these options are not visible.

My contract has ended so I am reviewing my options & this jumps out as an unnecessary cost. (£16 & £5 / month.)

I await your response next week.

Re: Cancelling Unlimited UK calls & TV

fr8ys — Sat, 25 Feb 2023 17:34:38 GMT

You would be best to speak to the Loyalty Team as to cancel the TV you need to have this deleted by staff.

Whilst there, ask what the best deal they can offer you is as they hold the best deals available.

0345 172 0088 is currently working. Say "Loyalty Team" or "leaving TalkTalk" or "cancel TalkTalk" when prompted and you should get through to someone to talk to.
You may though have to listen to a few lengthy recorded messages, but if you persevere you should get through to someone.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Re: Cancelling Unlimited UK calls & TV

Arne-TalkTalk — Tue, 28 Feb 2023 11:07:24 GMT

Hi @FWPhil

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Cancelling Unlimited UK calls & TV

FWPhil — Wed, 01 Mar 2023 12:01:09 GMT

Talked to Loyalty Team & all sorted to my satisfaction. Thanks.

Re: Cancelling Unlimited UK calls & TV

Arne-TalkTalk — Wed, 01 Mar 2023 12:12:51 GMT

Thanks for the update, happy to read its sorted now.