topic Re: Cannot log in to account in Billing

Cannot log in to account

1Cherry1 — Wed, 01 Mar 2023 23:34:55 GMT

I cannot log in to my account.
Message:

"We have detected suspicious login behavior and further attempts will be blocked."

Even email me a link does not work.

Re: Cannot log in to account

Gliwmaeden2 — Wed, 01 Mar 2023 23:48:16 GMT

Staff reply during the day, Monday to Friday, @1Cherry1 so hopefully this will be picked up before the weekend.

Re: Cannot log in to account

Arne-TalkTalk — Thu, 02 Mar 2023 11:22:28 GMT

Can you log into your email ?

Re: Cannot log in to account

1Cherry1 — Thu, 02 Mar 2023 18:59:27 GMT

I do not use a TalkTalk email for that account, so have no idea. A Gmail account is used and the link arrives, but I always get the above error mesage.

This started after I recontracted Fibre 66 for 18 months and TalkTalk decided to downgrade the line to ADSL for some unknown reason, without agreement. Now the line is ADSL instead of Fibre.

Re: Cannot log in to account

Arne-TalkTalk — Fri, 03 Mar 2023 11:30:19 GMT

Can you try again to log into My Account