topic Re: Signed up with Topcashback July 2022 and STILL no cashback in Billing

Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Mon, 27 Feb 2023 16:35:43 GMT

I signed up for Tal Talk through TopCashBack on 9th July 2022 and the cashback has never tracked.

I chased up through their website and they are saying the delay is with Talk Talk. It's bery frustrating as you take my money for the service each month and I am left chasing and chasing for what is owed to me.

Re: Signed up with Topcashback July 2022 and STILL no cashback

Arne-TalkTalk — Tue, 28 Feb 2023 14:28:47 GMT

Hi tobe_le_rone

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Tue, 28 Feb 2023 16:31:18 GMT

Done I believe.

Re: Signed up with Topcashback July 2022 and STILL no cashback

Arne-TalkTalk — Wed, 01 Mar 2023 14:46:32 GMT

I have escalated this for you

Re: Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Wed, 01 Mar 2023 16:50:24 GMT

Ok thanks. How and when will I hear back? I think almost 8 months waiting is outrageous and really isn't encouraging me to want to stay with Talk Talk!

Re: Signed up with Topcashback July 2022 and STILL no cashback

Arne-TalkTalk — Thu, 02 Mar 2023 11:49:14 GMT

How much was the cashback for?

Re: Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Wed, 08 Mar 2023 12:34:05 GMT

A week has gone by and no update. Can you get back to me asap on this please.

Re: Signed up with Topcashback July 2022 and STILL no cashback

Arne-TalkTalk — Wed, 08 Mar 2023 13:34:25 GMT

Ok, but I still need to know the amount?

Re: Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Wed, 08 Mar 2023 15:33:15 GMT

I did say this on the previous threads and these messages don't show in chronological order.

It was £150.00

Re: Signed up with Topcashback July 2022 and STILL no cashback

AllyM — Thu, 09 Mar 2023 06:03:22 GMT

@tobe_le_rone wrote:
these messages don't show in chronological order.

Go to your forum profile - settings - preferences - Linear layout, and if the sorting order is set to "threaded", change it to oldest first or newest first, whichever you prefer.

Re: Signed up with Topcashback July 2022 and STILL no cashback

Gliwmaeden2 — Thu, 09 Mar 2023 09:01:00 GMT

@tobe_le_rone, I can't see it previously mentioned in this thread or when you posted on someone else's, so Arne-talktalk would not have been able to find the reply previously either.

Maybe it was in one of the other topics you tried to start but it didn't show?

Whenever posting, check that the blue button changes to a pinky/purple colour which indicates it's posting.

Re: Signed up with Topcashback July 2022 and STILL no cashback

Arne-TalkTalk — Thu, 09 Mar 2023 10:14:40 GMT

Hi tobe_le_rone

Thank you

I will contact the Giftcloud who are responsible for validating the sale.

I'll post back when they reply.

Regards

Re: Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Wed, 22 Mar 2023 10:52:09 GMT

Is there any update? Another 2 weeks have slipped by........

Re: Signed up with Topcashback July 2022 and STILL no cashback

Arne-TalkTalk — Fri, 31 Mar 2023 06:49:18 GMT

HI tobe_le_rone

The sales was validated, have you checked your emails ?

Re: Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Mon, 24 Apr 2023 15:07:09 GMT

Hi Arne,

I have been charged £5 in fees for this gift card. Why should I be charged that? It says it's for handing and delivery which is ridic for an E-card, but whatever I don't think I should pay that? I shouldn't get less than I was expecting. In fact, for almost a year waiting I would expect a good will gesture on tp, not a penalty.

Re: Signed up with Topcashback July 2022 and STILL no cashback

Gliwmaeden2 — Mon, 24 Apr 2023 16:20:30 GMT

Have not heard of that happening on here before, @tobe_le_rone.

I'll make sure that this is back in the queue for attention!

Re: Signed up with Topcashback July 2022 and STILL no cashback

Arne-TalkTalk — Tue, 25 Apr 2023 08:04:10 GMT

Any charge is nothing to do with us, Sorry

Re: Signed up with Topcashback July 2022 and STILL no cashback

AllyM — Tue, 25 Apr 2023 17:11:30 GMT

What do you mean by "gift card" @tobe_le_rone ?

Is it not just a cash amount added to your TopCashBack account?

Re: Signed up with Topcashback July 2022 and STILL no cashback

Gliwmaeden2 — Tue, 25 Apr 2023 20:40:45 GMT

@tobe_le_rone, are you a Plus member of Topcashback? That carries a £5.00 fee once a year that's taken out of your earnings:

https://www.topcashback.co.uk/help/i-have-a-question-about-the-annual-deduction-for-plus-members/

Could be that?

Re: Signed up with Topcashback July 2022 and STILL no cashback

tobe_le_rone — Thu, 27 Apr 2023 12:51:00 GMT

Thanks Gliwmaeden, I am but, F that! I waited almost a YEAR and had to chase multiple times. I should've AT LEAST got what I was expecting. Not some nebulous charge deducted with no expectations causing me to waste more time.