topic Re: Charging me £37 for a £26 Fibre 65 Package... in Billing

Charging me £37 for a £26 Fibre 65 Package... [RESOLVED]

DefecTalisman — Fri, 03 Mar 2023 10:53:24 GMT

It seems a little unreasonable that I must pay £37 for a package that you advertise as £26. This is taking it a little to far.

I will be looking at getting a new ISP due to the unjustified price gauging.

Re: Charging me £37 for a £26 Fibre 65 Package...

ferguson — Fri, 03 Mar 2023 09:40:01 GMT

You shouldn't be paying that much, do you have any added Boost services?

Re: Charging me £37 for a £26 Fibre 65 Package...

DefecTalisman — Fri, 03 Mar 2023 09:49:03 GMT

Good morning Ferguson,

No boosts at all. Here is a snip of my bill and the email I just received notifying me that it will be going up by £4.61 next month.

Re: Charging me £37 for a £26 Fibre 65 Package...

ferguson — Fri, 03 Mar 2023 09:56:28 GMT

OK, well if you are thinking of leaving then it is well worth contacting the customer loyalty team to see if they can offer you a better deal, contact details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Charging me £37 for a £26 Fibre 65 Package...

DefecTalisman — Fri, 03 Mar 2023 10:49:39 GMT

Thank you ferguson, I was assisted by Junaffer and they addressed my concerns. They informed me that the reason I am being charged so much is because I am outside of contract and they assisted me in setting up a new contract with much more agreeable pricing.

Have a great day 😁

Re: Charging me £37 for a £26 Fibre 65 Package...

ferguson — Fri, 03 Mar 2023 10:52:05 GMT

That's great to hear, thanks for letting us know. 🙂