topic Re: Cant cancel contract in Billing

Cant cancel contract

razzy26uk — Fri, 03 Mar 2023 17:04:49 GMT

Hello

I've been with talk talk for 18 months, had no issue with the service but now I'm moving out of the house I've sold, and will be living with family for a few months, so would then return to talk talk for the service, my contract ended a few weeks ago, so I'm just trying to give 30 days notice, I've tried today twice, both times CS said their system is down and they're unable to complete the request to give notice, I was promised a call back but this never happened, I've done a quick search on trust pilot and this seems to be a common trick that ends up playing out for months, are talk talk really happy to annoy customers who never had a problem into never using them again ? I find this really really distasteful, can anyone on here help with this issue ?

Re: Cant cancel contract

ferguson — Fri, 03 Mar 2023 17:55:28 GMT

You cannot cancel your contract via the community and the support team here will not be back online intil Monday in any event.

Persevere with the phonelines. If they have issues at their end, insist that they log it as a complaint and make a note on your account as to when you called. Keep a note of times/dates yourself, you should not have to extend your 30 days notice because of system failures on the part of TalkTalk.

Re: Cant cancel contract

razzy26uk — Fri, 03 Mar 2023 18:24:36 GMT

Thanks for responding, I'll get back on to them on Monday

Re: Cant cancel contract

ferguson — Fri, 03 Mar 2023 18:41:43 GMT

Customer services line for cancellations is available until 7:00pm tonight and between 9:00am and 6:00 pm on Saturday.

Re: Cant cancel contract

razzy26uk — Fri, 03 Mar 2023 18:43:05 GMT

Ill get back in touch tomorrow then, thank you once again for the help 🙂

Re: Cant cancel contract

ferguson — Fri, 03 Mar 2023 19:08:09 GMT

No problem, let us know how you get on.

Re: Cant cancel contract

Arne-TalkTalk — Wed, 08 Mar 2023 10:32:45 GMT

razzy26uk, Did you manage to get through?

Re: Cant cancel contract

razzy26uk — Thu, 09 Mar 2023 23:56:49 GMT

Hi Arne

Have messaged you, my replies keep dissapearing in here, have tried 6 times

Re: Cant cancel contract

Gliwmaeden2 — Fri, 10 Mar 2023 00:13:21 GMT

Try again on here, @razzy26uk, as your last message posted fine.

Make sure the blue button changes to pinkish/purple to ensure the post shows.

Staff usually do not respond to unsolicited PMs, as they would otherwise get inundated. It also defeats the purpose of the forum, as other customers are unable to follow the progress of the issue.

PMs to staff are really only for form filling information requested by staff.

Re: Cant cancel contract

razzy26uk — Fri, 10 Mar 2023 00:23:03 GMT

Every time the post has turned purple, when I refresh the post dissapears,I'm guessing there's a word that's causing it which I tried to remove

Re: Cant cancel contract

razzy26uk — Fri, 10 Mar 2023 00:24:49 GMT

I just did, it keeps dissapearing, I'll message you the reply if that's OK

Re: Cant cancel contract

razzy26uk — Fri, 10 Mar 2023 00:29:43 GMT

Had it all set to cancel, then I get texts from them telling me to call a number that auto hangs up, then my account no longer shows as pending cancellation, I'm stuck

Re: Cant cancel contract

razzy26uk — Fri, 10 Mar 2023 00:33:15 GMT

I hope Arne will check her messages in this instance, i literally cannot reply in full about my problem without the post dissapearing once I've refreshed, am lodging a c o m p l a i n t tomorrow , I've never had an experience like this from a legitimate company

Re: Cant cancel contract

Gliwmaeden2 — Fri, 10 Mar 2023 00:43:39 GMT

Wait for Arne-talktalk to reply tomorrow, @razzy26uk.

I'll make sure this is flagged up again.

Re: Cant cancel contract

razzy26uk — Fri, 10 Mar 2023 00:48:40 GMT

Will do, thank you for your help

Re: Cant cancel contract

Gliwmaeden2 — Fri, 10 Mar 2023 00:59:34 GMT

@razzy26uk's intended post:

"it's been an absolute nightmare, had it all set up for cancelling on April 3rd, then a few days later i had a text telling me to urgently call 0345 172 007 regarding my cancellation ( the number auto hangs up ) checked today the cancellation has been removed and it looks like im going to be billed ..."

Re: Cant cancel contract

razzy26uk — Fri, 10 Mar 2023 01:08:00 GMT

Thank you so much for posting my reply, really appreciate it

Re: Cant cancel contract

Arne-TalkTalk — Fri, 10 Mar 2023 13:03:02 GMT

Hi @razzy26uk

Seems all your posts were being auto marked as spam, Ive found them and cant see why, will flag it to the community manager.

In relation to the cancel request it has failed, so I will request the cease to be placed again.

Once its confirmed I will let you know.

Re: Cant cancel contract

razzy26uk — Fri, 10 Mar 2023 14:06:28 GMT

Thank you Arne, I appreciate the help

Re: Cant cancel contract

Arne-TalkTalk — Mon, 13 Mar 2023 14:47:54 GMT

Hi razzy26uk

Cease looks to be set for 20-03-23.

Will continue to monitor.