topic Re: Charged £100 for returned router. in Billing

Charged £100 for returned router.

redjack — Tue, 21 Feb 2023 11:29:52 GMT

I had a faulty router that was replaced.

I bagged up the old one as requested and posted it at the beginning of December 2022.

I now find that I have been charged £100 as I no longer have proof of posting.

Spoke online and eventually had this reduced to £50. I am quite disgusted that I was charged £100 in the first place.

Also, as a long time customer of Talk Talk I am disappointed that I am being charged for this faulty router.

What with the cost of living etc I cannot afford this charge.

Add to that the Postal service strikes, who knows where it ended up.

Sorry I no longer have the proof of posting going back to December!

I would appreciate that this charge is waived as a good will gesture, the thing was faulty anyhow!

Look forward to hearing from you in due course.

Re: Charged £100 for returned router.

Arne-TalkTalk — Tue, 28 Feb 2023 08:17:25 GMT

Hi @redjack

Sorry you are unhappy.

A credit has been applied to your account, You will be able to see it in My Account.

Regards

Re: Charged £100 for returned router.

redjack — Tue, 28 Feb 2023 19:23:06 GMT

Hi,

Thank you for your message and for understanding.

I have clicked the Request Refund and this is being actioned.

What I do not see now is the original deduction that was made by your colleague during your online chat function.

Therefore, I am still being charged £50

Appreciate if you could investigate this and confirm.

Many thanks

Re: Charged £100 for returned router.

Arne-TalkTalk — Wed, 01 Mar 2023 08:03:31 GMT

Hi redjack

Your bill was £120.48, including 2 equipment charges, £50 was removed from that bill making it £70.48, which was paid, Then another £50 was raised which is now being refunded, so you actually paid 1 amount of £50 which is now being returned.

Regards

Re: Charged £100 for returned router.

redjack — Sat, 04 Mar 2023 15:31:36 GMT

Hi,

Many thanks for resolving this issue.

Kind regards

Re: Charged £100 for returned router.

Arne-TalkTalk — Tue, 07 Mar 2023 11:06:02 GMT

Happy to help.