topic Re: fibre pricing in Billing

fibre pricing

rushy7 — Sun, 12 Mar 2023 14:55:44 GMT

Why if im a new customer is fibre 150 the same as if a a new customer/ all delivery set up is free for new customers but i have to pay extra!! ive been with talktalk since is was tiscali ,thats a joke way to treat you customers

ill been looking at other providers i think

Re: fibre pricing

ferguson — Sun, 12 Mar 2023 15:20:17 GMT

I am not sure I understand? Are you looking for an upgrade to Full Fibre from FTTC? If so, there are installation costs which are included.

Re: fibre pricing

rushy7 — Sun, 12 Mar 2023 15:27:59 GMT

Why don't new customers pay installation costs? No loyalty to long time customers,very poor

Re: fibre pricing

ferguson — Sun, 12 Mar 2023 15:33:53 GMT

I am still not with you. If you wish to upgrade to Full Fibre as an existing customer then there are no installation costs paid by the customer.

Re: fibre pricing

Gliwmaeden2 — Sun, 12 Mar 2023 16:22:32 GMT

It depends on what Talktalk feels like offering both old and new customers at the time, @rushy7 and @ferguson.

When people join/upgrade a fee may show but be credited back on the same bill, so cancelled out.

Currently advertised on the site as:

These figures are here:

http://community.talktalk.co.uk/pricing

When I joined, they frequently advertised "no joining fee" but charged it AND removed it. Variations of this practice continue all these years later, so it's best to phone up and check.

The wriggle room is covered by "up to" in the wording.

Re: fibre pricing

ferguson — Sun, 12 Mar 2023 17:05:48 GMT

I stand by my earlier posts: an existing customer choosing to upgrade to Full Fibre will not pay any installation fees.

@rushy7 Where have you been told differently? Have you actually contacted TalkTalk about a possible upgrade?

Re: fibre pricing

Arne-TalkTalk — Mon, 13 Mar 2023 12:36:13 GMT

Hi rushy7

Best option would be to call the loyalty team on 03451720088 The will be able to see what options are available

Regards