topic Re: Two phone numbers in my account with different packages assigned to them? in Billing

Two phone numbers in my account with different packages assigned to them?

Cypher — Mon, 06 Mar 2023 14:41:14 GMT

I'm just checking my account and noticed there are two phone numbers on my account: My actual number with the Fibre 150 plan that I'm on, and a number beginning with 'FTTP' that when selected changes the displayed plan to Fibre 65. Just wondering what that's all about.

Re: Two phone numbers in my account with different packages assigned to them?

Arne-TalkTalk — Mon, 13 Mar 2023 09:54:35 GMT

Hi Cypher

Because City Fibre do not offer a VOIP option yet, when the upgrade went through your landline was left active so you can make calls. This is why there are 2 accounts.

Hope that makes sense.

Regards

Re: Two phone numbers in my account with different packages assigned to them?

Cypher — Mon, 13 Mar 2023 14:54:24 GMT

The upgrade didn't work properly though and I'm still using the old line for my Fibre 150. The new connection is unused until it's fixed. But I that does explain the two numbers, thanks.

Re: Two phone numbers in my account with different packages assigned to them?

Arne-TalkTalk — Tue, 14 Mar 2023 10:49:18 GMT

I presume you have reported the fault with the FTTP line?

Re: Two phone numbers in my account with different packages assigned to them?

Cypher — Tue, 14 Mar 2023 19:24:22 GMT

Yes, it happened a year ago and Talktalk have still not fixed it as you can see in my thread here: Speed dropped from 150 to 75 after FTTP installed:... - TalkTalk Help & Support

Re: Two phone numbers in my account with different packages assigned to them?

Arne-TalkTalk — Wed, 15 Mar 2023 09:46:42 GMT

There are notes on you account advising that your issue has been passed to city fibre if they haven't contacted you by Friday, Please contract the future fibre team again to get that issue resolved.