topic Re: Do I stay or Do I go ? in Billing

Do I stay or Do I go ?

Weevie — Wed, 15 Mar 2023 13:53:16 GMT

I have been a TT (in one form or another) customer for 21 years

It is time to consider my future internet connection - my latest two years expires on 11 May

Do I stay or Do I go - as Joe Strummer asked

This depends on what TT plan to charge for the next 2 years

I have been paying a reasonable £25 inc calls

Similar will keep me - much more - goodbye......

What is the future going to cost me ?

Re: Do I stay or Do I go ?

Karl-TalkTalk — Wed, 15 Mar 2023 14:06:30 GMT

Shop around, look at all offers available, you will see that the majority of mainstream providers are increasing their prices inline with CPI.

Nearer the time, if you do see any better offers, have a chat with our loyalty team and give them a chance to match or beat any offer you have seen.

Karl.

Re: Do I stay or Do I go ?

Weevie — Thu, 16 Mar 2023 11:56:13 GMT

You say "nearer the day" - surely 6 weeks is close enough ?

I can get a 450Mb/s FTTP connection for £25 - with calls at an extra £3.50 - can this be matched or beaten ?

No installation charges - and fixed for 2 years

Re: Do I stay or Do I go ?

Karl-TalkTalk — Thu, 16 Mar 2023 11:59:31 GMT

If you are near the end of the contract, you can speak with loyalty to see what offers are on the Table however if you decide not to take an offer, then you do need to give 30 days notice for a cancellation and there would be an early termination fee, so when I say near the time, I meant with around 30 days left to end of contract 🙂

Karl.

Re: Do I stay or Do I go ?

Gliwmaeden2 — Thu, 16 Mar 2023 12:13:05 GMT

You'll need to use Chat or call 03451 720088 to see if it can be beaten, @Weevie.

Contract renewals can't be processed via the forum. You need to be within the last 90 days, which you are, so there would be no admin fee.

For cancellations, confirm it via phone.

You need to be within the last 30 days to avoid early termination fees.

Re: Do I stay or Do I go ?

Weevie — Fri, 17 Mar 2023 10:40:03 GMT

@Gliwmaeden2

Arne somehow managed to get me a good deal, 2 years ago - I was hoping for something similar again ???

Re: Do I stay or Do I go ?

Gliwmaeden2 — Fri, 17 Mar 2023 11:00:54 GMT

They don't seem to be authorised to do this any more, @Weevie.

Re: Do I stay or Do I go ?

Weevie — Sun, 19 Mar 2023 15:04:30 GMT

What will I pay - if I do nothing ?

ie) What is TT's normal price now ?

Re: Do I stay or Do I go ?

ferguson — Sun, 19 Mar 2023 16:09:43 GMT

https://community.talktalk.co.uk/t5/Articles/Our-pricing/ta-p/2212258

I would wait for Arne to pick this up before you do anything further.

Re: Do I stay or Do I go ?

Arne-TalkTalk — Mon, 20 Mar 2023 12:58:22 GMT

Hi Weevie

We are no longer permitted to do renewals via the community Sorry.

Your out of contract price right now will be around £45 there is also a price increase on the way, so the best option would be to contact the loyalty team on 03451720088 or Live chat they will be able to see what options are available

Regards

Re: Do I stay or Do I go ?

Weevie — Tue, 21 Mar 2023 15:13:27 GMT

@Arne-TalkTalk

Since I got nowhere with LIVECHAT (the person that I chatted to - believed that I was already on FTTP) I have emailed concerns@talktalkplc.com and have copied in TT CEO - To see what they come up with.......Does TT not have a support email address ?

I have the option of leaving TT (After 21 years) and moving to my local ISP's FTTP connection for £22.50 per month (150Mbps) plus home phone from £3.50 per month. This is a guaranteed connection speed and FIXED price for 2 years !!

Re: Do I stay or Do I go ?

ferguson — Tue, 21 Mar 2023 15:21:51 GMT

There are some remarkable deals to be had if you have a new provider operating in your area and that looks to be pretty good. Does it include calls? Bear that in mind if it is important to you.

And btw it's "Should I Stay or Should I Go." 😉

Re: Do I stay or Do I go ?

Weevie — Wed, 22 Mar 2023 09:02:02 GMT

Call packages are from £3.50 - with callsafe

https://jurassic-fibre.com/home-broadband/

https://jurassic-fibre.com/home-broadband/home-phone/

I would prefer to stay with TT - But not at ANY price

Jurassic Fibre

Re: Do I stay or Do I go ?

Arne-TalkTalk — Thu, 23 Mar 2023 10:13:55 GMT

Let us know how you get on with the complaint.

Re: Do I stay or Do I go ?

Weevie — Thu, 23 Mar 2023 13:10:50 GMT

@Arne-TalkTalk

It's not a complaint - as such - more a query

but yes I will let the forum know how I get on

I have already received a reply from CEO

Re: Do I stay or Do I go ?

Arne-TalkTalk — Thu, 23 Mar 2023 13:13:05 GMT

I understand, but when you include the CEO it will be classed a complaint.

Re: Do I stay or Do I go ?

Weevie — Fri, 24 Mar 2023 16:02:15 GMT

@Arne-TalkTalk

@ferguson

£27 fixed for 2 years (no annual rises) for a 65Mbps connection with calls package

That's acceptable to me

Re: Do I stay or Do I go ?

ferguson — Fri, 24 Mar 2023 16:03:29 GMT

Cool, thanks for letting us know. 🙂

Re: Do I stay or Do I go ?

Weevie — Sat, 25 Mar 2023 09:59:47 GMT

Theyre even crediting me for a "no longer available" discount !

EXCELLENT

This means £25 per month - for a 65Mbps line and calls - fixed for 18 months

It is 18 month contract, however, there was additional £2.00 discount you had for Unlimited UK Calls Boost which is not available anymore, we can put £36.00 one off credit on your online account to cover overcharge next 18 months.

The reason why we would put £36.00 credit is because Unlimited UK calls boost is no longer available at the discounted price.

Re: Do I stay or Do I go ?

Arne-TalkTalk — Tue, 28 Mar 2023 07:46:35 GMT

Thanks for the update.