topic Re: Amazon voucher in Billing

Amazon voucher

proudgoose713 — Fri, 17 Mar 2023 02:52:51 GMT

Hi,

Recently spoke to member of retentions team and renewed my fibre 65 contract, and was promised a £70 amazon voucher.

However have received no email (yes even in spam) and no confirmation of renewal,or anything really.

Just looking to get this sorted out thanks

Gliwmaeden2 — Fri, 17 Mar 2023 08:02:27 GMT

The confirmation email and contract information should have come through pretty quickly, @proudgoose713.

If it's not actually been processed, you'll need to call 03451 720088 and start all over again.

Staff can check this first you.

The vouchers take a much longer time to come through - over a month minimum.

Staff respond on here during the day, Monday-Friday.

Arne-TalkTalk — Thu, 23 Mar 2023 10:19:44 GMT

Hi proudgoose713

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regard

proudgoose713 — Thu, 23 Mar 2023 15:49:34 GMT

Hi Arne,

Updated that for you mate, should be on profile now

Cheers

Arne-TalkTalk — Tue, 28 Mar 2023 11:47:06 GMT

Thank you

I will escalate this to giftcloud.

I will let you know when they reply.