topic Re: Getting billed for a closed account in Billing

Getting billed for a closed account

uditgupta0912 — Wed, 08 Mar 2023 19:18:46 GMT

Hi TalkTalk Community,

I had a TalkTalk connection for about 2 years. At the end of Jan, I moved out of UK and closed my account for TalkTalk. I was asked to mail in the modem which I did. I was told that it would take 14 days for the service to move over to the new tenant that would take my apartment.

I was told to cancel the direct debit since I had paid all my bills for the month. I am now received emails and text messages of outstanding payments and I am still being billed for services which I haven't used since 28th Jan.

Can somebody look into this issue? I am unable to make a phone call to a UK number and I cannot find a link to the live chat.

Thank you for your help.

Kind regards,

Udit

Re: Getting billed for a closed account

Arne-TalkTalk — Thu, 09 Mar 2023 09:16:19 GMT

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: Getting billed for a closed account

uditgupta0912 — Thu, 09 Mar 2023 20:52:54 GMT

Hi @Arne-TalkTalk,

I have updated my profile with my full name and Talk Talk Account Number. Let me know if you need any additional details.

Thank You

Kind regards,

Udit

Re: Getting billed for a closed account

uditgupta0912 — Mon, 13 Mar 2023 17:50:50 GMT

Hi @Arne-TalkTalk ,

Just following up if the above can be resolved.

Thank You

Kind regards,

Udit

Re: Getting billed for a closed account

Arne-TalkTalk — Wed, 15 Mar 2023 09:36:28 GMT

Hi @uditgupta0912

There was a slight error on the account which meant the request in January failed, the error has been fixed now and the request to cancel has been sent again.

I will monitor this to ensure it doesn't fail again.

Re: Getting billed for a closed account

uditgupta0912 — Thu, 23 Mar 2023 16:47:25 GMT

Thanks, @Arne-TalkTalk.

I haven't received any follow up emails from TalkTalk so I think it went through.

Kind regards,

Udit

Re: Getting billed for a closed account

Arne-TalkTalk — Tue, 28 Mar 2023 08:48:07 GMT

I can confirm the account is now fully disconnected.