topic Re: Confirmation of cancelation in Billing

Confirmation of cancelation

JaxGTX — Fri, 24 Mar 2023 16:04:17 GMT

Hi,

I cancelled my account via telephone on the 21st February. I was promised that that this would all go through in 30 days time. On March 21st my service did indeed stop and my account shows that I am disconnected. All good so far.

However my account also shows that I will be issued a new bill on 28th March, and the contract is still due to end in August 2024.

Can someone confirm the following two points:

1) That the account will close correctly and that I will not have to pay a bill on 28th March, or any further bills?

2) That my fibre line been released back to Cityfibre?

I was also told I would be sent a returns bag for the Eero, but this hasn't appeared yet.

Thanks in advance

*Edited to correct termination date and some spelling*

Re: Cofirmation of cancelation

martswain — Fri, 24 Mar 2023 12:46:46 GMT

@JaxGTX

I think your dates are wrong, it's only the 24th March today.

When did your service actually terminate ?

Re: Cofirmation of cancelation

JaxGTX — Fri, 24 Mar 2023 12:50:23 GMT

@martswain

Ah, you're correct. The service terminated on the 21st March, typo on my part

Re: Confirmation of cancelation

Arne-TalkTalk — Mon, 27 Mar 2023 14:38:13 GMT

Hi JaxGTX

Your account is cancelled as of 22, March, A bill will be issued on the 28th which will be your final zero balance bill, the line will have been released by now.

Regards.