topic Re: New contract bill shock in Billing

New contract bill shock

trying2 — Tue, 28 Mar 2023 15:55:37 GMT

Hi my contract ends 4th April Fibre 35.. I Had an email telling me my options when contract ends
One option was to recontract Fibre 35 at price of £25. I clicked on the click here link and heard no more until I just looked at my account... telling me my next bill is for £30? Can you advise me if £30 is going to be the new 18 month charge ?? as I want to cancel that if it is .. part of email from Talk talk .. No phone call

Re: New contract bill shock

ferguson — Tue, 28 Mar 2023 16:29:34 GMT

When did you receive that email and when did you click on the link? Did you get a confirmation of your new contract? It may be quicker to contact customer services directly in the first instance, details and opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Otherwise, wait for the support team here to pick this up.

Re: New contract bill shock

AllyM — Tue, 28 Mar 2023 17:02:04 GMT

@trying2 ,

Have you actually looked at your bill to see the breakdown of what you are being charged?

Re: New contract bill shock

trying2 — Tue, 28 Mar 2023 20:45:51 GMT

There's no detail really .. just says discount at an end ... maybe one half of talktalk not in sync with the email side of things hopefully .. I'll try ringing in morning.. .had appointments today ...

Re: New contract bill shock

trying2 — Tue, 28 Mar 2023 20:53:11 GMT

Thanks yeah I'll try a phone call tomorrow ... been too busy today.. Thought that £25 would be ok for the slow speed I get... but second thoughts if it's £30 plus new charges on top in the April price hikes on April 28th ..... ty. for the phone numbers..

Re: New contract bill shock

trying2 — Wed, 29 Mar 2023 13:24:36 GMT

Hi ... Looks like My package is going to be £25... The £30 bill is their way of rounding up .. and My Package now shows £25 a month ...

Carries on red faced. ... have a good day all ... 😛