topic Re: No Voucher Yet? in Billing

No Voucher Yet?

laram — Sat, 04 Mar 2023 12:49:53 GMT

Hi, I was in the middle of switching away at the end of contract but got convinced to stay for a lower price and also a voucher for £70, but I've paid my first bill of the new contract and have not had any voucher yet. I've frankly also not had that great internet stability either but that's a seperate issue for a seperate thread. The fact there's numerous other threads on here where other customers haven't gotten their vouchers either has me quite concerned.

Re: No Voucher Yet?

Gliwmaeden2 — Sun, 12 Mar 2023 13:14:55 GMT

Your thread had not escalated into the queue for attention, @laram.

I have now made sure that this is in the workflow. It will be picked up Monday to Friday.

Many delays with these vouchers etc are caused by cookies not tracking. It takes time to then chase each one up.

Re: No Voucher Yet?

Arne-TalkTalk — Mon, 13 Mar 2023 09:24:04 GMT

Hi laram

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: No Voucher Yet?

laram — Fri, 24 Mar 2023 07:31:37 GMT

Thank you for your efforts. Is there an update to this yet? As I have not heard anything.

Re: No Voucher Yet?

Arne-TalkTalk — Mon, 27 Mar 2023 12:14:48 GMT

Ive requested an update

Re: No Voucher Yet?

Arne-TalkTalk — Fri, 31 Mar 2023 06:54:29 GMT

Hi laram

The voucher has been issued, can you check your emails

Thank you.

Re: No Voucher Yet?

laram — Fri, 31 Mar 2023 07:46:29 GMT

I've got it now thank you

Re: No Voucher Yet?

Arne-TalkTalk — Fri, 31 Mar 2023 08:04:17 GMT

Great news , sorry it took so long.