topic Re: Can’t login to my account in Billing

Can’t login to my account

michaelb989 — Thu, 30 Mar 2023 16:11:23 GMT

Hi,

I cannot seem to log into My Account. Each time I attempt to log in it constantly reloads and refreshes over and over. I have tried multiple browsers and devices as well as clearing my cookies and cache. Please can I have some advice on this?

Thanks

Re: Can’t login to my account

Gondola — Thu, 30 Mar 2023 18:31:18 GMT

I find this link to My Package and Services is more reliable. And if you put it on the browser toolbar it's always available.

Re: Can’t login to my account

Arne-TalkTalk — Fri, 31 Mar 2023 08:07:39 GMT

HI michaelb989

This issue is usually caused by popup/adblockers can you ensure they are disabled for My Account.

Can you also try an incognito window.

Re: Can’t login to my account

michaelb989 — Fri, 31 Mar 2023 15:45:13 GMT

Hi Gondola,

This work around works! Thanks for the suggestion.

the issue still remains trying to log in normally, but at least I can now access My Account.

thank you!

Re: Can’t login to my account

michaelb989 — Fri, 31 Mar 2023 15:46:50 GMT

Hi Arne,

Sadly this does not seem to be a solution. I’ve tried multiple browsers across multiple devices and in incognito mode and still the issue remains.

Gondola’s work around helps though.

Re: Can’t login to my account

Gondola — Fri, 31 Mar 2023 16:10:52 GMT

You're welcome Michael.

I reported the login issue via the 'normal' links quite some time ago. But I just use the link to login direct to My Package & Services. If I inadvertently select an official link and the MyAccount page loads and reloads ad-infinitum I just select the My Package & Services link that I have on the browser bookmarks toolbar and the page loads straight away.

I do appreciate your time in letting us know that this fix works for you as well. Thank you so much.