topic Re: Voucher in Billing

Voucher

VictoriaEva — Sat, 01 Apr 2023 14:29:07 GMT

Hello,

Spoke to a lovely agent back in December as I was going to move company due to being at the end if the contract. The agent managed to offer a cheaper deal and a voucher.

The voucher was going to be for staying as a customer and for having trouble in the past via chat.

I still have not yet received this voucher, was wondering if this could be looked into.

Thanks

Re: Voucher

ferguson — Sat, 01 Apr 2023 15:08:52 GMT

The support team here can look into this for you, but bear in mind that they won't be back online until Monday. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Voucher

Arne-TalkTalk — Mon, 03 Apr 2023 11:25:23 GMT

Hi VictoriaEva

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Landline telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards