topic Re: not recieving Billng email in Billing

not recieving Billng email

Clive78 — Tue, 07 Mar 2023 11:27:45 GMT

Last month I had a letter saying that billing emails are not reaching me so to change/check settings and junk folder, or I would be charged for a postal bill, so I changed the email address and checked the junk folder and there was nothing in there, having changed the email address it looks like I have not received this months email bill either, even though it`s now a different email address.

Re: not recieving Billng email

martswain — Tue, 07 Mar 2023 15:07:15 GMT

Who is your email provider ?

Re: not recieving Billng email

Clive78 — Wed, 08 Mar 2023 13:31:55 GMT

Tiscali,

Re: not recieving Billng email

Arne-TalkTalk — Fri, 10 Mar 2023 10:37:43 GMT

Hi Clive78

I have checked your account and it doesn't look like the email address has changed, did you save it after your changed it?

Re: not recieving Billng email

Clive78 — Fri, 10 Mar 2023 16:34:25 GMT

Sorry, it caused so much hassle logging in I had changed it back.

Re: not recieving Billng email

ferguson — Fri, 10 Mar 2023 16:37:56 GMT

Do you have a non-TalkTalk email address you can use?

Re: not recieving Billng email

Clive78 — Sat, 11 Mar 2023 10:07:36 GMT

will a gmail one be ok/

Re: not recieving Billng email

martswain — Sat, 11 Mar 2023 10:09:24 GMT

I have been using gmail for all TT correspondence without any issues for many years.

Re: not recieving Billng email

ferguson — Sat, 11 Mar 2023 10:36:03 GMT

Absolutely, I use one myself.

Re: not recieving Billng email

Clive78 — Sun, 12 Mar 2023 10:59:19 GMT

OK, changed to gmail address

Re: not recieving Billng email

Arne-TalkTalk — Tue, 14 Mar 2023 10:50:25 GMT

Thanks, let us no if the next bill notification is not received.

Re: not recieving Billng email

Clive78 — Wed, 15 Mar 2023 14:35:32 GMT

OK, thank you.

Re: not recieving Billng email

Clive78 — Tue, 04 Apr 2023 09:05:39 GMT

4th of April and this month's bill has not arrived, also, I am locked out from too many login attempts (by me)

Re: not recieving Billng email

Arne-TalkTalk — Tue, 04 Apr 2023 10:45:35 GMT

Your login address is showing as lineone.net are you using that to log in?

Re: not recieving Billng email

Clive78 — Tue, 04 Apr 2023 13:18:46 GMT

That is correct, I am also now locked out of my account as I tried logging in to many times this morning

Re: not recieving Billng email

Clive78 — Tue, 04 Apr 2023 14:07:09 GMT

I have just looked at my bill online and I HAVE been charged for a paper bill, this is a TalkTalk problem not the customers and should not be charged. not a happy customer here. regretting renewing contract now.

Re: not recieving Billng email

ferguson — Tue, 04 Apr 2023 14:24:50 GMT

I thought you had previously changed your My Account login address to a gmail one?

Re: not recieving Billng email

Clive78 — Tue, 04 Apr 2023 15:08:12 GMT

I did initially but was not happy with the Gmail as I seldom use it.

Re: not recieving Billng email

ferguson — Tue, 04 Apr 2023 15:18:17 GMT

Oh dear, well that will explain why they can't send you a billing email.

Re: not recieving Billng email

Clive78 — Tue, 04 Apr 2023 16:28:30 GMT

I am getting in a heck of a knot, I did not see your reply saying you had changed it to lineone, so I had changed it to the gmail, when I got back home, but when I saw you had change it to lineone, I went back to settings and reverted to lineone but I am now locked out as I must have used the wrong password(s) and when I get back on is it the lineone password or the tiscali password do I use (sorry to be a pain)