topic Re: Customer service is appalling in Billing

Customer service is appalling

General47 — Mon, 03 Apr 2023 20:18:11 GMT

Hi, I need someone from talk talk to sort my account out. I’ve had numerous issues getting fibre 900, now I find out I have 2 accounts. Trying to cancel the fibre 65 I did have and can’t keep my email address on the fibre 900 account.

it’s taken 3 months to get this far and every step has been difficult.
please contact me so I can explain all the issues I had and are ongoing.

Re: Customer service is appalling

Arne-TalkTalk — Tue, 04 Apr 2023 07:10:54 GMT

Hi General47

Thanks for you post.

The 2nd account is to allow you to keep your landline number on FTTP. If that account is cancelled you will lose the number.

Re: Customer service is appalling

General47 — Tue, 04 Apr 2023 16:41:26 GMT

Hi, I didn’t want to keep my landline. Was happy with a data only package.
Can someone from customer complaints contact me as I want this resolved

Re: Customer service is appalling

Arne-TalkTalk — Wed, 12 Apr 2023 11:10:16 GMT

HI General47

I'm slightly confused, Your email addresses are linked to the FTTP account you can still use them, they are not being removed, also you are not being charged for 2 accounts, if you don't want to use the phone you don't have too.