topic Re: End of contract but option to pay same??. in Billing

End of contract but option to pay same??.

richardlister — Wed, 05 Apr 2023 11:08:12 GMT

Hi,

got a letter to say my £23.95 fibre65 contract is ending. I have 2 options.
1 keep paying the same with no contract and “maximum flexibility to upgrade”.

2 pay £26.00 for an 18 month contract for fibre 65.

prices include annual price change of cpi plus 3.7% (well the £23.95 doesn’t does it?)

can anyone shed light on what I might be missing here?

Ive read the letter 100 times and I just don’t get it.

thanks

Richard

Re: End of contract but option to pay same??.

KeithFrench — Wed, 05 Apr 2023 12:03:11 GMT

Try ringing the loyalty dept (0345 1725157) & see what deal you can negotiate.

Re: End of contract but option to pay same??.

richardlister — Wed, 05 Apr 2023 12:27:42 GMT

No. I’m asking why the price is the same to be out of contract? And cheaper than an 18 month contract. Thought it was going up?

Richard

Re: End of contract but option to pay same??.

Arne-TalkTalk — Wed, 05 Apr 2023 12:34:02 GMT

The email is automated and takes into account the fixed price plus option that you took previously, The information given in the email is actually correct. Its been raised to the promo team.

Re: End of contract but option to pay same??.

KeithFrench — Wed, 05 Apr 2023 12:36:04 GMT

I have exactly the same email & I intend to contact Loyalty to see if I can get a better deal. Obviously, it should not be cheaper to be out of contract.

Re: End of contract but option to pay same??.

richardlister — Wed, 05 Apr 2023 13:11:07 GMT

Thanks. It also says sit back and do nothing to get the £23.95. I rang and had to agree a new contract for £23.95 in a 30 min phone call! Mind boggling. How many people will be sat back doing nothing? Then get a bigger bill. Then have make calls and tell their friends how bad talktalk are. It’s generating more contact and bad pr. I am actually happy with TT and was prepared to sit back and do nothing but now it’s even more confusing. Turns out I have £6 discount. But mention this is off £29.95!

why make it so so complicated?

thanks.

Richard