topic Re: Topcashback waiting for retailer in Billing

Topcashback waiting for retailer

TTCommunityUser88 — Thu, 02 Mar 2023 08:26:57 GMT

Hi, I signed up to FullFibre 900 broadband with TalkTalk back in November, direct through the TalkTalk website and via Topcashback.

I've chased up the cashback with Topcashback, who advises they are waiting on the retailer.

Is it possible to gain an update on this?

Many thanks

Arne-TalkTalk — Thu, 02 Mar 2023 11:50:51 GMT

I have escalated this to our marketing team who need to validate the sale.

TTCommunityUser88 — Thu, 06 Apr 2023 16:02:01 GMT

Hi, sorry to chase again but the cashback claim still states it is awaiting retailer verification. Is there anything further that can be done?

Thanks

Gliwmaeden2 — Thu, 06 Apr 2023 20:51:47 GMT

I'll re-escalate this for you, @TTCommunityUser88. Not sure whether you will get a reply before Tuesday (Easter Bank Holidays).

Arne-TalkTalk — Tue, 11 Apr 2023 14:46:37 GMT

Hi @TTCommunityUser88 can you verify the amount the cashback was for?

Thank you.

TTCommunityUser88 — Tue, 11 Apr 2023 16:05:22 GMT

Hi I believe the amount was £127.50.

Thanks for your help

Arne-TalkTalk — Wed, 12 Apr 2023 14:27:47 GMT

Thank you, I will see what I can find regarding this.