topic Free Echo Dot Offer in Billing

Free Echo Dot Offer

Vonney — Sat, 08 Apr 2023 12:37:50 GMT

Hi,

i renewed my contract end of March/ start April 2022 and have still not received my freeEcho Dot voucher. I have raised this a number of times during phone calls with customer services teams, and despite being told it will be sent I’m still waiting.

Can you help me please?

My profile is up to date with my name and landline number, but if you need any more details to be able to sort this out just let me know.

Thanks

Re: Free Echo Dot Offer

Divsec — Sun, 09 Apr 2023 10:33:54 GMT

Hi @Vonney the TT team here are on Easter break so it is likely you will not hear until Tuesday.

Your post has been escalated.

Re: Free Echo Dot Offer

Vonney — Sun, 09 Apr 2023 10:55:12 GMT

Thanks @Divsec

Re: Free Echo Dot Offer

Arne-TalkTalk — Thu, 13 Apr 2023 14:15:50 GMT

Hi Vonney

The echo dot promotion ended in December last year as Amazon stopped the 4th Gen Echo Dot + plug bundle.

We would have sent you the code after 30 days so around May/June 2022 this will have expired now and we cant re-issue them.

Sorry

Re: Free Echo Dot Offer

Vonney — Thu, 13 Apr 2023 14:35:05 GMT

I was not sent anything at all, and when I did raise it with your colleagues over the phone (twice) last year I was first told I had to wait two months, then told it was sorted.

I don’t care that the offer isn’t longer available, your organisation has an obligation to deliver what it contractually promised me. So if the Echo Dot isn’t available your organisation must provide me with an alternative and equivalent product/voucher

Re: Free Echo Dot Offer

Vonney — Thu, 13 Apr 2023 14:51:55 GMT

I also notice that people are posting in Feb 23 about not getting Echo voucher - so looks like offer is still available

Re: Free Echo Dot Offer

Arne-TalkTalk — Fri, 14 Apr 2023 13:36:14 GMT

The device is not available anymore, I can send you the code we sent you in June but it will not work.

Re: Free Echo Dot Offer

Vonney — Fri, 14 Apr 2023 15:49:21 GMT

Hi Anne,

that’s not much good, if it doesn’t work.

If I’d been sent a voucher in June I could understand your offer, but I wasn’t which is why I queried it last year and again now.

As I wasn’t sent the voucher at all, I really believe that I should be offered an alternative and equivalent voucher/item.

@Karl-TalkTalk can this be sorted alongside my problem with download speeds?

Thanks

Re: Free Echo Dot Offer

Gliwmaeden2 — Fri, 14 Apr 2023 17:19:18 GMT

@Vonney, staff will be back after the weekend.

It sounds as though Arne has checked that the voucher was sent. If it ended up in Spam, it could have automatically deleted after however many days.

Re: Free Echo Dot Offer

Vonney — Sat, 15 Apr 2023 08:22:03 GMT

You’re absolutely right. I know I did not receive an email voucher either in my inbox or spam, which was why I chased up twice last year and again now.

Re: Free Echo Dot Offer

Arne-TalkTalk — Fri, 28 Apr 2023 09:12:59 GMT

Hi Vonney

We have a solution but I need to confirm some security questions first.

I have sent you a PM.

Re: Free Echo Dot Offer

Vonney — Fri, 28 Apr 2023 09:39:16 GMT

Thanks, I’ll go and look at PM now

Re: Free Echo Dot Offer

Vonney — Fri, 28 Apr 2023 10:17:11 GMT

Hi Arne, I’ve filled in the form and sent you a PM

Re: Free Echo Dot Offer

Arne-TalkTalk — Fri, 28 Apr 2023 11:12:21 GMT

Thank you