topic Re: Package change in Billing

Package change

AnybodyHome — Sat, 08 Apr 2023 15:00:16 GMT

Hello,

As part of my package I have a free unlimited phone calls boost until 10th April 2023. As I don't need this anymore I cancelled the boost on 8th April, before the end of the boost offer. However, I have received a bill charging me for the boost for the next month. Can you tell me how I can get a revised bill as the boost has been cancelled, the bill that has arrived is not due till 17th April.

Cheers,

Re: Package change

ferguson — Sat, 08 Apr 2023 15:43:26 GMT

Did you get confirmation that the Boost was cancelled? What date was the bill?

Re: Package change

AnybodyHome — Sat, 08 Apr 2023 16:17:05 GMT

Hello,

Yes the Boost was cancelled before the end date, but it turns out the bill was generated beforehand. I had a LiveChat with TT and they said there will be a credit reversal next month to refund the extra charges on this bill. They can't change a bill once it's been generated so the correction will be applied on the next bill.

I'm a bit unsure if I still need to inform someone to make sure the reversal happens next time.

Cheers,

Re: Package change

ferguson — Sat, 08 Apr 2023 16:27:23 GMT

That makes sense. You should be fine. 🙂

Re: Package change

Arne-TalkTalk — Wed, 12 Apr 2023 13:00:51 GMT

Hi AnybodyHome

If the reversal isn't showing next month, post on this thread and I will pick it up.

Regards

Re: Package change

AnybodyHome — Tue, 25 Apr 2023 19:15:24 GMT

Hi Arne,

Next month's bill has appeared under "Upcoming", it doesn't include any reversal. Could you please update the bill to include the reversal.

Cheers,

Re: Package change

Arne-TalkTalk — Wed, 26 Apr 2023 09:03:37 GMT

Hi AnybodyHome.

The bill has been updated

Regards