topic Phone boosts in Billing

Phone boosts

GBy123 — Wed, 12 Apr 2023 11:25:35 GMT

I have just had a look at my phone boosts to see how much the standard charge is for unlimited call boost. I am being charged £16 per month for this service, which seems to increase without anything I can do about it. However, when I look at the phone boosts, unlimited call boost is not listed - only weekday and weekend boosts. Has TT discontinued this boost for new customers, or when current people change contracts? I am sufficiently old fashioned to actually need/ want and use a landline. I do not want to change anything, but would like to know why the boost is not listed and seems to be inaccessible. I am bothered that when my current contract expires, this boost will be unavailable, along with landlines and simple fibre broadband!

Re: Phone boosts

Gliwmaeden2 — Wed, 12 Apr 2023 11:37:08 GMT

Anytime calls should still be available, @GBy123.

The list of phone boosts is here:

https://community.talktalk.co.uk/t5/Articles/About-our-Boosts/ta-p/2204813

Probably something faulty going on with the display in My Account.

Hang on for a reply from staff.

Re: Phone boosts

Arne-TalkTalk — Wed, 12 Apr 2023 13:59:41 GMT

Hi GBy123

The boost is still active on your account we are not discontinuing this, but there is a fault on that section of my account which is not picking up that the boost active.

I will report this issue to the My Account team.

Sorry for any confusion.