topic Re: Unsolicited Cease notice in Billing

Unsolicited Cease notice

sondek02 — Thu, 06 Apr 2023 13:44:17 GMT

Hopefully someone can help.

I tried to move to Now broadband in January as I was out of contract and the price has risen by £10.

The transfer failed.

Now tried again in February and that failed.

I was away most of March but near the end of March I tried to move to Plusnet.

That again failed.

TalkTalk are saying I have an Unsolicited Cease Notice on my line, generated by Sky, and I cannot move to anyone else until this is removed.

I gave TalkTalk the authority to remove the Cease Notice but they refused.

I have spoken at length to Now (part of Sky) and Sky who say they did not generate this cease request and cannot remove it.

So I am stuck tied to TalkTalk with no means of getting free.

Has anyone else had this issue?

Can anyone suggest a solution?

Thanks,Michael

Re: Unsolicited Cease notice

ferguson — Thu, 06 Apr 2023 14:07:59 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Unsolicited Cease notice

sondek02 — Mon, 10 Apr 2023 09:01:38 GMT

OK I have done this but no replies yet.

I seem to remember being asked when I took out the TalkTalk contract if I was happy to have an Internet phone line.

I said yes because this was the cheapest option.

Could this be why another supplier cannot get the phone line ?

Also I am out of contract.

If I renewed my contract would this get rid of the cease ?

Re: Unsolicited Cease notice

ferguson — Mon, 10 Apr 2023 10:33:23 GMT

You will probably have to wait until at least tomorrow, we are still in the Easter weekend.

Re: Unsolicited Cease notice

Arne-TalkTalk — Wed, 12 Apr 2023 11:31:15 GMT

Hi sondek02

I will speak to our provisioning team to get the stuck migration order removed from the line.

Sorry for any inconvenience caused.