topic Re: TopCashBack Not tracking need N number in Billing

TopCashBack Not tracking need N number

SandyB1980 — Tue, 04 Apr 2023 15:18:28 GMT

I placed an order for Full Fibre 900 via TopCashBack as they had a £125 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order number beginning with "N7", "N8" or "S0", followed by 7 digits"

All I got through from Talk Talk on the texts and emails was my account number which TCB wont accept.

Any ideas how i can get an order number with the format above, ive tried the live chat but it didnt help.

Thanks

S

Re: TopCashBack Not tracking need N number

Gliwmaeden2 — Wed, 05 Apr 2023 16:22:15 GMT

How long ago was it, @SandyB1980?

It's usually a wait of 90 days before Talktalk can chase these.

Re: TopCashBack Not tracking need N number

SandyB1980 — Wed, 05 Apr 2023 16:25:34 GMT

Not looking for TalkTalk to chase it looking for an order number with the format above so I can log it with TCB as a missing claim.

Re: TopCashBack Not tracking need N number

Gliwmaeden2 — Wed, 05 Apr 2023 16:38:53 GMT

Hopefully staff will pick this up before the Bank Holiday kicks in, @SandyB1980. They are usually on here during the day but not weekends or BHs.

Re: TopCashBack Not tracking need N number

Arne-TalkTalk — Thu, 06 Apr 2023 11:37:04 GMT

Hi SandyB1980

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: TopCashBack Not tracking need N number

SandyB1980 — Thu, 06 Apr 2023 15:18:44 GMT

My Profile has been updated to include my account number.

Thanks

Re: TopCashBack Not tracking need N number

Arne-TalkTalk — Tue, 11 Apr 2023 15:04:01 GMT

Hi SandyB1980

There is an error on your account stopping me getting the order ref, I have logged it as a fault and also contacted our marketing team to escalate your claim.

Re: TopCashBack Not tracking need N number

SandyB1980 — Tue, 11 Apr 2023 18:32:57 GMT

thanks for letting me know.

Re: TopCashBack Not tracking need N number

Arne-TalkTalk — Wed, 12 Apr 2023 14:04:33 GMT

Will let you know when I get a reply.

Re: TopCashBack Not tracking need N number

SandyB1980 — Thu, 13 Apr 2023 12:34:58 GMT

Any luck getting a reply?

Re: TopCashBack Not tracking need N number

Arne-TalkTalk — Thu, 13 Apr 2023 12:37:35 GMT

We have validated the sale, so hopefully wont be too long, probably next week.

Re: TopCashBack Not tracking need N number

SandyB1980 — Thu, 13 Apr 2023 12:40:02 GMT

ok thanks, i will look forward to your reply, will chase next week I havent heard from you by then.

Other forum posts and TalkTalk reviews on TCB have me worried as the only reason i signed up for TalkTalk was the TCB offer im hopefully with your attention, i can get this tracking in TCB asap.

many thanks

Re: TopCashBack Not tracking need N number

ferguson — Thu, 13 Apr 2023 12:59:12 GMT

I wouldn't pay too much heed to the negative comments. Most of the time the problem is because browsers have various "safety" features which can block the cashback from tracking properly. If you look at forum posts more widely you will see that Arne here can and does resolve most cases successfully, as hopefully he has done for yourself.

Re: TopCashBack Not tracking need N number

SandyB1980 — Thu, 13 Apr 2023 13:09:09 GMT

Thats what Im hoping for 😁

Arne has my full confidence 😊

Re: TopCashBack Not tracking need N number

SandyB1980 — Thu, 27 Apr 2023 14:01:19 GMT

Received my order number from Arne yesterday, missing cashback claim submitted via TopCashBack, will update the thread with the outcome.

PS have received the TalkTalk cashback voucher this week just over 6 weeks from order so thats fantastic.

Re: TopCashBack Not tracking need N number

Arne-TalkTalk — Fri, 28 Apr 2023 11:27:52 GMT

Thanks for the update.

Re: TopCashBack Not tracking need N number

SandyB1980 — Tue, 26 Sep 2023 15:13:39 GMT

@Arne-TalkTalk Is there any way to chase this TopCashback claim, i logged it as a missing claim with TCB in April with the order number you provided. From the TCB side the claim has been validated and submitted to TalkTalk and has been sitting at "waiting for retailer" for 5 months with no movement.

Re: TopCashBack Not tracking need N number

Arne-TalkTalk — Fri, 29 Sep 2023 06:51:31 GMT

I will chase this up again

Re: TopCashBack Not tracking need N number

ATLMic82 — Tue, 11 Mar 2025 13:37:20 GMT

I'm having the EXACT same issue, is there any way to get this information in My Account, etc.? It looks like maybe its an order number TopCashBack is needing??

Re: TopCashBack Not tracking need N number

ferguson — Tue, 11 Mar 2025 14:43:31 GMT

@ATLMic82

You have posted in a very old and dormant thread. Pleasenstart your own topic and the support team will try to help.