topic Re: Still being charged but thought I had left in Billing

Still being charged but thought I had left

owlhoods — Thu, 13 Apr 2023 09:36:27 GMT

hello, i switched to vodafone a month ago and i was under the impression that simply switching would have notified talktalk and ended my service with them, but i'm still being charged and it says i have an upcoming payment in may as well

Re: Still being charged but thought I had left

Gliwmaeden2 — Thu, 13 Apr 2023 11:14:47 GMT

Did you ask Vodafone to take the landline number with you from Talktalk, @owlhoods?

If not, they won't have cancelled your old account.

Also, if you switched to a Full Fibre service, Talktalk would need to have been told by you.

The default advice at the moment is that the customer should make sure Talktalk knows, as there are so many complicated variants with switching providers at the moment.

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

For staff to identify your Talktalk account, ensure that you have completed your community forum profile details. Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Still being charged but thought I had left

owlhoods — Thu, 13 Apr 2023 15:13:30 GMT

well it turned out vodafone lied when they plainly told me i wouldn't have to contact talktalk and after an extremely long and exhausting live chat session they agreed to cover my bills

Re: Still being charged but thought I had left

Arne-TalkTalk — Fri, 14 Apr 2023 10:44:50 GMT

Hi owlhoods

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards