topic Re: Trying to access My Account in Billing

Trying to access My Account

Mal469 — Fri, 14 Apr 2023 15:43:52 GMT

I received an email from TT about my PIPEX Mail Plus bill. Trying to log in to My Account to check it, I receive the response "Sorry due to technical issues we can’t log you in right now. Please try again later."

Does anyone know if this is an ongoing issue? I think I have got the password correct. I was locked out yesterday because I made too many attempts checking which one was the right one.

Mal469

Re: Trying to access My Account

Gliwmaeden2 — Fri, 14 Apr 2023 17:22:58 GMT

Staff will be back after the weekend.

Sometimes maintenance on My Account starts earlier than advertised.

Currently Service Status Dashboard is showing:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Trying to access My Account

Arne-TalkTalk — Mon, 17 Apr 2023 12:51:33 GMT

Are you still locked out?

Re: Trying to access My Account

Mal469 — Mon, 17 Apr 2023 13:07:47 GMT

Just tried. I'm not sure if it counts as locked out or a system problem, but I'm still getting the same message "Sorry due.....".

I seem to remember there was a period last year when there was a problem accessing My Account (for everyone).

Mal469

Re: Trying to access My Account

Mal469 — Mon, 17 Apr 2023 15:35:49 GMT

I should perhaps have emphasised that I'm a Mail Plus customer. Back in February Ady reported to another customer trying to access My Account through Mail Plus

"Hi Bill, that incident is as you know still ongoing since the update that was supposed to fix was cancelled November 2021 we've had no updates and got no estimates for the fix."

So I guess we need to wait another year or so for it to be resolved?

Mal 469

Re: Trying to access My Account

Arne-TalkTalk — Tue, 18 Apr 2023 14:01:59 GMT

Hi Mal469

Yes, that issue is still with our developers and ongoing.

Sorry.

Re: Trying to access My Account

Mal469 — Wed, 20 Sep 2023 16:26:25 GMT

Six months on and I thought I'd give a bump to see if there is any progress with this, perhaps a timetable, or even a willingness from the developers to do something about it.

Re: Trying to access My Account

Gliwmaeden2 — Wed, 20 Sep 2023 20:15:31 GMT

I believe it's still an issue for MailPlus customers, @Mal469.

Re-escalated for an update.

Re: Trying to access My Account

Arne-TalkTalk — Thu, 21 Sep 2023 08:29:06 GMT

Still ongoing I'm afraid, Sorry.

Re: Trying to access My Account

Mal469 — Thu, 21 Sep 2023 11:02:44 GMT

Thanks. Doesn't sound very hopeful. Do we know if it's even on their "to do" list?

Re: Trying to access My Account

Arne-TalkTalk — Thu, 21 Sep 2023 11:45:54 GMT

Im sure it is, Im not sure what priority it is, Sorry again.