topic Re: Impossible to renew contract in Billing

Impossible to renew contract

Anonymous — Tue, 18 Apr 2023 09:25:29 GMT

It looks like this forum is more for technical issues but I'm at a loss.

I have been trying to renew my contract since early February. Every time I contact TT by chat or phone they are unable to proceed with anything due to system issues. I have been promised this will be fixed within 7 days for the last 2 months and been promised call backs on 3 occasions (or more I cant remember) that have never happened.

Is there anything that can be done? The cynic in me suggests TT dont want to keep me as a customer as i have been offered a slightly cheaper renewal rate. If so why am i offered any reduction?

Re: Impossible to renew contract

Gliwmaeden2 — Tue, 18 Apr 2023 09:48:18 GMT

They do seem to genuinely get system errors, @Anonymous!

I'll move this to the billing section of the forum, as it's to do with renewals.

Re: Impossible to renew contract

Anonymous — Tue, 18 Apr 2023 10:45:22 GMT

OK thanks.

In that case could someone from Talk Talk apply a £5 credit to my account again? - this has been done for the last 2 months.

Re: Impossible to renew contract

Gliwmaeden2 — Tue, 18 Apr 2023 12:48:48 GMT

Not if you remain Anonymous.

Staff need to be able to identify your account from your details in the profile area of the forum.

Go via your avatar/name; settings; PERSONAL INFORMATION.

SAVE CHANGES

Re: Impossible to renew contract

Arne-TalkTalk — Tue, 18 Apr 2023 13:57:22 GMT

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards