topic Re: Echo dot promotion in Billing

Echo dot promotion

RMBAR — Sun, 16 Apr 2023 17:28:07 GMT

Upgraded broadband last June on back of echo dot and smartplug offer. Upgrade took place immediately but no email confirmation and no voucher for promotion. Phoned TT and told there was a 13 week delay but I should soon receive a voucher. It didn't happen, phoned again and after 20 mins was told that without a voucher I was not eligible. Is this a scam - how can I be eligible if voucher not sent? Gave up on call as ran out of time. Perhaps someone can intervene through the forum.

Re: Echo dot promotion

Gliwmaeden2 — Sun, 16 Apr 2023 17:43:50 GMT

Thanks for starting your own thread, @RMBAR.

I'll move it to the billing section of the forum for you.

Look our for a response from TT staff during the week.

Re: Echo dot promotion

Arne-TalkTalk — Thu, 20 Apr 2023 11:28:55 GMT

Hi @RMBAR

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards