topic Re: My account in Billing

My account

Emma1105 — Fri, 21 Apr 2023 10:45:58 GMT

I tried to change my password to log into my talktalk account last night, but I got a message saying suspicious log in activity and further log in attempts will be blocked.

Please help as I can't access my account

Re: My account

Gliwmaeden2 — Fri, 21 Apr 2023 11:46:24 GMT

Moving this to the billing section, @Emma1105, as it's about your account etc. If not picked up today, it will now be after the weekend before staff reply.

Re: My account

Emma1105 — Fri, 21 Apr 2023 12:01:02 GMT

Gliwmaeden2 why, who are you to move my post!

Re: My account

Gliwmaeden2 — Fri, 21 Apr 2023 15:18:48 GMT

Logging into your account is an issue for the account / billing section of the forum, regardless of the reason, @Emma1105.

If resetting the password has failed, of course you will be locked out after too many attempts. It's better to wait for staff support before trying this again, or contact Chat over the weekend.

The security section is more to do with the functioning of Supersafe software.

There's a third section for reporting phishing scams / dodgy phone numbers.

Community Stars are volunteers who give their time to guide fellow customers to the most appropriate area of the forum.

Your issue is more likely to be addressed sooner in the correct area of the forum, and I am sure that you wouldn't want the problem to drag on longer than necessary.

Thank you.

Re: My account

Ady-TalkTalk — Mon, 24 Apr 2023 12:59:30 GMT

Hi Emma1105, I'm trying have this investigated. I've sent you a personal message for more information. Please add the date and time when you saw the message.

Ady

Re: My account

Emma1105 — Tue, 25 Apr 2023 09:54:06 GMT

Issue appears to have been resolved now. I was able to log into my account yesterday. Thanks

Re: My account

Ady-TalkTalk — Thu, 27 Apr 2023 08:40:49 GMT

Thanks for posting back to let us know its sorted.

Ady