topic Re: Refunds in Billing

Refunds

Bigj70 — Thu, 27 Apr 2023 11:27:44 GMT

I inadvertently paid my bill twice so requested a refund..blah blah 7 days etc... but it has now passed 7 days, contacted CS and a hard to understand agent.. saying it has been processed, yest still nothing in my account..

Re: Refunds

Gliwmaeden2 — Thu, 27 Apr 2023 12:31:06 GMT

Check in My Account, rather than your bank account, @Bigj70.

If you need further help, add your Talktalk landline number/account number to your profile for staff to identify your account.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES.

Re: Refunds

Arne-TalkTalk — Thu, 27 Apr 2023 12:46:45 GMT

Hi Bigj70

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards