topic Re: My Account locked - please reinstate in Billing

My Account locked - please reinstate

fr8ys — Wed, 26 Apr 2023 16:43:20 GMT

I have been locked out of My Account due to suspicious attempts (my fault).

The Magic Link sent to me to regain access also came up with the too many attempts suspicious behavior message and to contact the administrator.

Could you please reset my account so I can log in again? Thank you.

NB the message does not state how to contact the administrator. This would be a handy addition to the message for other users.

Arne-TalkTalk — Thu, 27 Apr 2023 10:56:06 GMT

Hi fr8ys

Account looks ok from this side, did you try to reset your password?

fr8ys — Thu, 27 Apr 2023 13:05:37 GMT

I was sent a magic link which took me to a page that would not let me do anything due to suspicious activity.

I've just tried and I'm now able to access.

fr8ys — Thu, 27 Apr 2023 14:24:17 GMT

@Arne-TalkTalk I've sent you a pm on a related topic.

Steve