topic Re: Voucher not received in Billing

Voucher not received

keyston — Sat, 29 Apr 2023 11:53:17 GMT

Hi, I renewed my contract in March 2023, as part of the offer to renew I was offered a voucher for supermarkets/debit card/or something else which would be sent to me via email after 6 weeks and then I would have to claim it.

6 weeks have now passed but I have not received anything via email and I have checked my junk email folder just incase it went there but nothing.

Please can you check my account to let me know how long it will be before it is sent and how long I have to claim it. Thank you.

Re: Voucher not received

Gliwmaeden2 — Sat, 29 Apr 2023 12:08:58 GMT

Staff will be back on here to look into this after the Bank Holiday, @keyston.

Re: Voucher not received

Arne-TalkTalk — Tue, 02 May 2023 11:32:46 GMT

Hi @keyston

How much was the voucher for?

Re: Voucher not received

keyston — Tue, 02 May 2023 11:44:50 GMT

I've messaged you with the amount.

Re: Voucher not received

Arne-TalkTalk — Tue, 02 May 2023 11:47:13 GMT

Thank you.

I will contact the team responsible for the vouchers.

I'll post back when they reply.

Regards

Re: Voucher not received

keyston — Tue, 09 May 2023 15:52:39 GMT

Any progress on this? How long should I expect the wait to be from the team responsible for the vouchers?

Re: Voucher not received

Arne-TalkTalk — Thu, 11 May 2023 11:20:30 GMT

Hi keyston

It should be with you next week once the marketing team have validated the sale (which they have).

Sorry its taking so long.

Re: Voucher not received

keyston — Wed, 17 May 2023 12:02:15 GMT

Received it this week. Thank you for your help in sorting this out.

Re: Voucher not received

Arne-TalkTalk — Wed, 17 May 2023 12:07:24 GMT

Happy to help, sorry it took so long.