topic Re: Cant upgrade broadband package in Billing

Cant upgrade broadband package

Alex7 — Tue, 02 May 2023 21:14:32 GMT

Hi,

My broadband contract has ended so I signed into my account to upgrade. There were upgrade options available initially, but each time I re-visited the page, an item was removed from the list and now there is no way for me to upgrade my package.

I've tried re-signing in and using a different browser with no luck.

Must be a bug on the offers-and-upgrades page - please can you fix this.

Re: Cant upgrade broadband package

Gliwmaeden2 — Tue, 02 May 2023 21:32:32 GMT

Just phone or use Chat, @Alex7.

That way you avoid getting TV automatically added with a charge etc.

03451 720088 after 9am.

Re: Cant upgrade broadband package

Arne-TalkTalk — Wed, 03 May 2023 11:28:35 GMT

Hi Alex7

Sorry that you are having problems

Best option would be to call the loyalty team on 03451720088 They will be able to see what deals are available

Sorry for any inconvenience caused