topic Re: New post marked as spam in Billing

New post marked as spam

Malding — Wed, 03 May 2023 12:59:23 GMT

I posted a new post yesterday "New Direct Debit not Processed" and it isn't appearing in the forums, I have found it under my subscriptions with the notice "Marked as Spam."

It's not spam, could this be looked at please.

Re: New post marked as spam

Karl-TalkTalk — Wed, 03 May 2023 13:04:30 GMT

I'll remove the post from quarantine and the team will pick this up.

Thanks

Karl.

Re: New post marked as spam

Gliwmaeden2 — Wed, 03 May 2023 13:04:51 GMT

@Malding, when this happens it's the algorithm making a poor "judgement", rather than a human being moving your post out of the way.

When staff reach it, they will be able to reinstate it to reply.

Re: New post marked as spam

Malding — Wed, 03 May 2023 13:12:37 GMT

@Gliwmaeden2 @Karl-TalkTalk Thank you both for your replies and advice.

@Karl-TalkTalk That would be great, thank you very much.

Many Thanks

Re: New post marked as spam

Karl-TalkTalk — Wed, 03 May 2023 13:15:48 GMT

You're Welcome 🙂

Regards

Karl