topic Re: Account number in Billing

Account number

AndrewPeacock — Wed, 19 Apr 2023 13:08:20 GMT

Hello there,

Last Friday I took out a contract for a TalkTalk Fibre 900 plan as a new customer. I would like to sign-up for 'My Account' but I do not currently have my account number. I've read various articles on this community saying I should've received it when placing my order or in the welcome email - however, I was only given my order number.

It isn't urgent, but I'd like to know when I'm likely to receive my account number. Will I have to wait for my first bill to arrive via email?

Many Thanks.

Re: Account number

Arne-TalkTalk — Mon, 24 Apr 2023 10:17:22 GMT

Hi AndrewPeacock

I cant find any information with the information you have added to your profile.

Can you add your full address to the private notes section and I can try to find the account that way, the other option is to call us and ask to speak to the future fibre team.

Thank you

Re: Account number

AndrewPeacock — Mon, 24 Apr 2023 10:22:37 GMT

Good morning,

Thank you for your reply.

I have added my full address, mobile number & date of birth to my private notes section. My order number is also there if that's helpful.

Many Thanks.

Re: Account number

Arne-TalkTalk — Mon, 24 Apr 2023 13:05:08 GMT

Thank you I will see what I can find and come back to you ASAP.

Re: Account number

AndrewPeacock — Fri, 05 May 2023 09:04:18 GMT

Good morning,

Just wanted to give you an update.

I received my account number via email this morning, however I'm still unable to register for 'My Account.' I go to the register page and enter all the requested details, click the verify account button and I get an error message saying: "User not found. Please double check the information entered." I'm definitely entering the correct information. I've tried multiple times, using different browsers and devices.

Please could you assist? Since I now have my account number, I've gone ahead and added that to my private notes section.

EDIT: I've managed to work it out, for some reason the system is adding my middle name to my first name, and it isn't putting a space inbetween either. Meaning my first name, according to your system, is "AndrewJohn" when it should only be "Andrew". Please could this be updated to reflect my actual first name?

Many Thanks.

Re: Account number

Arne-TalkTalk — Fri, 05 May 2023 10:41:32 GMT

Hi AndrewPeacock

Thanks for the update.

I have fixed the name on the account as requested.

Regards

Re: Account number

AndrewPeacock — Fri, 05 May 2023 10:52:41 GMT

Thank you! 😀