topic compensation for loss of service from 27 april in Billing

compensation for loss of service from 27 april

prz94 — Mon, 08 May 2023 21:40:41 GMT

Hello

creating the topic per PM received from Debbie-TalkTalk

i had loss of service from 27apr till 5may. I actually got it fixed only after suggestion posted on community here to turn off wall openreach device (with eero router) for 30minutes and turn it on again. nobody on actual phone or livechat support suggested that and got a couple of openreach ticket created in order to fix it (despite of engineer scheduled nobody was on site). please advice regarding compensation due to receive.

Re: compensation for loss of service from 27 april

Gliwmaeden2 — Mon, 08 May 2023 22:04:28 GMT

@prz94, details of how automatic compensation works:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

It takes around a month to apply after resolution, and will also be affected by the timing of the billing cycle.

Arne will be able to advise. Please look out for his response, daytime Monday to Friday.

Re: compensation for loss of service from 27 april

Arne-TalkTalk — Wed, 17 May 2023 12:37:57 GMT

Hi @prz94

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards