topic Re: Slightly baffled in Billing

Slightly baffled

alpine — Wed, 10 May 2023 10:57:49 GMT

My current contract ends on June 12th.

I've just received, to my talktalk account address, an email from you offering a 24month renewal at an advantageous price. I have accepted this and hard copied the contract pdf on the link. However I cannot see the renewal or any update on the 'my account' site nor have received any further email confirming the update is being applied. I can copy the original email from you and the contract terms pdf to you if you wish.

Re: Slightly baffled

Gliwmaeden2 — Wed, 10 May 2023 11:00:59 GMT

Give it 24 hours at least, @alpine.

My Account doesn't update instantaneously.

However, good idea to check early on that it has indeed been processed!

Re: Slightly baffled

alpine — Wed, 10 May 2023 11:18:56 GMT

I think my previous renewals have seen some kind of response very rapidly, but presumably things have changed!

Re: Slightly baffled

Arne-TalkTalk — Thu, 11 May 2023 11:41:05 GMT

Hi alpine

Sorry that you are having problems, cant see a renewal order on your account

Best option would be to call the loyalty team on 03451720088 advise them what you have been offered they will be able process it.

Sorry for any inconvenience caused