topic Re: My Account - Manage telephone add-ons "experiencing technical Issues" in Billing

My Account - Manage telephone add-ons "experiencing technical Issues"

BillCl — Mon, 08 May 2023 21:36:34 GMT

Hi,

I'm trying to change my telephone boosts but keep receiving the following error:

We are currently experiencing technical issues with My Account.

We are working hard to fix the problem and the service will be available again soon.

It's not been working for a while now (weeks?). Do you know when it will be fixed?

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

Gliwmaeden2 — Mon, 08 May 2023 21:56:52 GMT

If it's important to add/remove a boost, @BillCl, contact Talktalk directly if you can't appear to access this option on My Account.

Hours and other details:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

Arne-TalkTalk — Tue, 09 May 2023 12:44:02 GMT

Hi @BillCl

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

BillCl — Thu, 11 May 2023 11:36:34 GMT

Hi Arne,

I've responded to your PM, unfortunately the link in the PM didn't work for me.

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

Arne-TalkTalk — Thu, 11 May 2023 12:55:01 GMT

Hi BillCl

The link will time out.

I will resend it.

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

BillCl — Fri, 12 May 2023 09:26:07 GMT

Hi,

The link didn't work but now with a different error, please see my reply to your PM.

But now I seem to have an additional problem, because "my account" didn't work I contacted TalkTalk by phone as helpfully advised by @Gliwmaeden2 earlier in the thread as my Unlimited UK calls discount of £9.00 was expiring on 12/05/2023.

We agreed a half price discount and I would pay £8.00 a month and received an email confirmation on 10/05/2023. But my latest bill dated 11/05/2023 has a charge of £16.00 less a small discount for the last day of my previous discount. Are you able to view my account (as I can't) and check that the half-price discount has been applied?

Thanks

[2] Your Unlimited UK Calls Boost Discount for 18 months, saving you £0.59, ends this month on 12/05/2023.

Your discounts applied

·	18 Months Half Price Unlimited UK Calls Boost

You've removed

·	Unlimited UK Calls Boost - £9 Discount for 18 Months

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

Gliwmaeden2 — Fri, 12 May 2023 09:32:59 GMT

The bill is made up a couple of days before it is issued, so it's likely that by the time the Boost discount had been put in place it had been pipped at the post by the billing system.

It can't be changed after issue, but the difference should be credited on next month's bill. @Arne-TalkTalk can check that for you.

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

Arne-TalkTalk — Fri, 12 May 2023 10:22:35 GMT

Hi BillCl

The discount was requested on the 10th so will have been too late for this bill, I will add a credit for this bill.

The next bill should be what was agreed.

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

Cypher — Fri, 09 Jun 2023 18:10:03 GMT

I'm also experiencing this while trying to change my phone package, was it really not fixed yet?

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

ferguson — Fri, 09 Jun 2023 18:16:14 GMT

@Cypher

It is best to start your own topic so that the support team can look into this individually for you.

Re: My Account - Manage telephone add-ons "experiencing technical Issues"

Anonymous — Tue, 13 Jun 2023 07:43:47 GMT

Hello,

I'm sorry to hear this. As advised, please can you create your own topic and we'd be happy to take a look for you.

Thanks