topic Re: We credited your TalkTalk account today in Billing

We credited your TalkTalk account today

Snapper123 — Tue, 16 May 2023 18:46:17 GMT

After many hours, on the phone and speaking with multiple people in various departments.

They agreed I should not have been charged an engineer fee of £75.00

Despite getting a confirmation email

We credited your TalkTalk account today

Hello,

Thanks for contacting us

We’re just letting you know that we credited £75 to your account today – and this will show in your transaction history in My Account within 48 hours.

You can find more about credits on TalkTalk Help, or feel free to contact us again. There’s also support 24/7 from other TalkTalk customers in the TalkTalk Community.

Your TalkTalk Team "

I am now getting reminders to pay £75 and warnings that I will be charges an extra £12.50, if I don't pay.

Is there an online chat system or text service I can contact to sort this out?

Snapper

Re: We credited your TalkTalk account today

ferguson — Tue, 16 May 2023 20:30:12 GMT

Have you checked the transaction history in My Account as suggested?

Re: We credited your TalkTalk account today

Gliwmaeden2 — Tue, 16 May 2023 20:45:35 GMT

@Snapper123, staff will be back during the day, but your thread will then be in a queue for attention.

Chat opens at 9am:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Closed overnight. If you can't see the blue "Chat Now" button, enable pop ups / disable ad blockers / try another browser.

Re: We credited your TalkTalk account today

Snapper123 — Tue, 16 May 2023 21:08:37 GMT

Hi All

Yes, I have checked "transaction history ".

Thanks Ferguson

I hope this does finally get sorted tomorrow.

As I have already spent a total of 17 hours in phone calls and have spoken to around 20 people.

I will try the chat facility in the morning...

Thanks Gliwmaeden2

Re: We credited your TalkTalk account today

Arne-TalkTalk — Wed, 17 May 2023 11:14:34 GMT

Hi @Snapper123

Thanks for your post

I cant seem to find your account, can you please update your community profile to include your account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Re: We credited your TalkTalk account today

Snapper123 — Wed, 17 May 2023 14:19:05 GMT

Hi Arne

Where exactly can I add my account number?

Cant find account entry under ...Personal profile / Personal information

Thanks snapper

Re: We credited your TalkTalk account today

Snapper123 — Wed, 17 May 2023 14:31:25 GMT

Hi Arne

Ok, I have placed my account number in "private notes"

Is this correct?

Thanks Snapper

Re: We credited your TalkTalk account today

Snapper123 — Wed, 17 May 2023 15:15:40 GMT

Hi Arne

I have now sorted this problem via Live chat.

Thanks Snapper

Re: We credited your TalkTalk account today

Arne-TalkTalk — Thu, 18 May 2023 11:43:13 GMT

Perfect, glad you got this sorted. Thanks for the update.