topic Re: Trying to remove unauthorised calling boost. in Billing

Trying to remove unauthorised calling boost.

MrsGardner — Tue, 16 May 2023 21:41:43 GMT

Requested calling boost be removed no less than 4 times over the last 6 weeks via live chat. Each time received assurance boost would be removed and I would be refunded £16. Yet 6 weeks later, 4 lots of assurance and one auto email on 3 April stating boost will be removed and it is still on my account and I am still being charged for it! Honestly at my whits end! How the hell do I get this removed from my account and get a refund????

Re: Trying to remove unauthorised calling boost.

ferguson — Tue, 16 May 2023 22:22:06 GMT

This has been flagged up to the support team here for you, they will respond as soon as they can.

Re: Trying to remove unauthorised calling boost.

Arne-TalkTalk — Wed, 17 May 2023 10:59:40 GMT

Hi MrsGardner

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Trying to remove unauthorised calling boost.

MrsGardner — Fri, 19 May 2023 08:19:35 GMT

By way of an update - this has now been successfully resolved (in less than 24 hrs) with a few messages to the support team in this Community group - Thank you Arne - Talktalk Support Team.

Fantastic customer service compared to that received from the formalised customer service routes into Talktalk. Would definitely recommend using the Community instead of Talktalk customer service!

Re: Trying to remove unauthorised calling boost.

Arne-TalkTalk — Fri, 19 May 2023 08:33:04 GMT

No problem, happy to help.